Covered technical support
Something agreed has stopped working.
- The website is unavailable
- An update causes a fault
- A recovery copy needs to be used
- An existing form has a technical problem
Website hosting and support
Keep the website online without losing control of it.
The first year of suitable hosting and technical care is included with the standard business website. After that, standard shared hosting renews from €50 + IVA per year. You can renew with us or move the website to another suitable provider.
IncludedFirst year with the standard website
From €50+ IVA per year for standard renewal
No lock-inNo compulsory maintenance contract
PortableMove to another suitable host
What hosting does
Hosting is the place where the website runs.
The domain is the address people type. Hosting stores and serves the website behind it. Email may use the same domain while remaining a separate service.
Domain→Hosting→Website→Visitor
The provider keeps the server available. The website still needs software care, working forms and usable recovery copies.
During the first year
The technical essentials are covered.
The arrangement applies to the website agreed in the project scope. A busy shop, large publication or specialist system may need a different hosting plan and would be quoted separately.
- HostingSuitable shared hosting for the agreed business website.
- Software updatesWordPress, theme and extension updates handled as technical work.
- Safe copiesRoutine recovery copies kept for ordinary website problems.
- Security checksBasic checks appropriate to the hosted website.
- Technical helpAssistance when the agreed website or its hosting develops a problem.
Support has a clear boundary
A technical problem is different from new work.
Discussed and priced separately
The website needs to change or grow.
- New pages or substantial new content
- Design changes after the agreed launch work
- New forms, features or outside systems
- Ongoing SEO or regular content work
First thirty days
Ask ordinary questions while you get used to the website.
Launch help is included so the owner can ask about editing, access and the agreed website without treating every question as a new support contract.After launch help
Technical hosting support continues during the included year.
New design, content and functionality remain separate work. The difference is explained before extra work begins.After year one
Renew from €50 + IVA per year.
The exact annual price is confirmed before the original project begins because the suitable plan depends on the website. Standard shared hosting starts from €50 + IVA.
If you change provider
Move the website carefully, not dramatically.
Website
Files, database and WordPress access.
These can be transferred to another suitable hosting provider.Domain
The web address and its settings.
The owner should retain control of the registrar account and renewal.Mailboxes, forwarding and delivery records.
Email must be checked separately during a hosting or domain change so messages are not interrupted.The quoted plan
Hosting must match the website being built.
The included plan suits a straightforward business website. Ecommerce, high traffic, large media libraries, membership systems and specialist integrations can need more capacity or different technical arrangements. That difference is identified before work begins.
Start with a conversation
Tell us what the website needs to do.
The type of website, expected content and any specialist features are enough to start identifying suitable hosting.